FAQ

FAQ

1. How do I get the most from the website?
• The products listed come from a number of different suppliers, some local, most imported.
• Lets say you want a pH meter.
• Click on the relevant product category in the toolbar near the top of the screen.
• In this case, “Water management”. The pulldown menu with subcategories will appear, select “pH” and then “pH meters”.
• A page will open with a discussion of the value of pH measurement and show pictures of a number of alternative meters with prices.
• Click on the product name of an item of interest.
• A more detailed screen will open showing the features of the unit and specifications.
• In some cases, there is a Video which will show the unit in use.
• When you find a suitable unit, return to the top of screen, and click on “Add to cart”.
• That will take you to the screen for making payment.

2. Is my payment safe?
• The first time you use the site and make payment, the system will open an account for you.
• We have been in business since 2014 and have gained and maintained an excellent reputation.
• You can contact Jack Ingle by phone on 07984 018 400 .

3. What if the product ordered doesn’t work?
• Apart from your protection under the Consumer Protection Act, we offer a 30 day guarantee.
• Simply return the item/s you ordered in their original packaging within 30 days for a prompt and courteous replacement or refund, excluding shipping and handling.

4. What about repairs?
• We cannot do repairs.
• Note that often items (like some pH meters) have replacement parts which we can supply.
• Similarly, the soil compaction meters have replacement tips.

Have a question?

Send your questions to jingle@harvestagri.co.uk or use the form below and we will get back to you within 48 hours.